Widerrufsrecht

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which it was received: unworn, unused and in its original packaging.

Items returned without contacting us and receiving return instructions beforehand will not be accepted.

To request a return, please contact us at scott@cheekyboyharness.com.

Return Postage

Return postage costs are the responsibility of the customer. We do not cover or reimburse the cost of returning an item unless it is faulty, damaged or incorrect.

All returns must be sent using a tracked postage service. Once the item has been sent, you must provide us with the tracking number and proof of postage.

Please keep your tracking information and proof of postage until your return has been received and your refund has been processed.

You are responsible for the returned item until it reaches us. We cannot issue a refund for items that are lost or damaged during return transit.

Import Taxes, Customs Duties and jHandling Fees

For orders delivered outside the United Kingdom, we are not responsible for refunding any customs duties, import taxes, clearance charges, courier handling fees or other charges paid separately to customs authorities, postal services or delivery companies when the order was delivered.

These charges are paid to third parties and are not received by Cheeky Boy Harness. You may be able to apply directly to your local customs authority or delivery provider for a refund, but this will depend on the rules in your country.

Any taxes or duties originally collected directly by Cheeky Boy Harness as part of your order will be handled in accordance with the applicable refund rules.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. Contact us immediately if an item is damaged, faulty or incorrect so that we can assess the issue and put it right.

Exchanges

The quickest way to receive a different item is to return your original item. Once your return has been accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason.

The item must be returned in the same condition in which it was received: unworn, unused and in its original packaging.

Return postage costs remain the responsibility of the customer. The return must be sent using a tracked postage service, and you must provide us with the tracking number and proof of postage.

Refunds

We will contact you once we have received and inspected your return and will let you know whether your refund has been approved.

Approved refunds will be issued automatically to your original payment method within 10 business days. Original delivery charges and return postage costs are not refundable, except where required by law or where the item was faulty, damaged or incorrect.

Please be aware that your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your return, please contact us at scott@cheekyboyharness.com.