Shipping & Delivery

We offer tracked UK and international shipping from our studio in London. Shipping costs and available delivery options are calculated and displayed during checkout.

1. Processing and Dispatch Times

Most orders are processed and dispatched within 3 working days.

An up-to-date dispatch estimate is displayed at the top of every page on our website. Please check this before ordering, particularly if you need your order for a specific date or event.

Orders are not normally dispatched at weekends or on UK bank holidays.

Processing time refers to the time needed to make, prepare and package your order. Delivery time begins after your order has been dispatched.

2. UK Shipping

We offer the following delivery options for UK customers:

• Royal Mail Tracked 48
• Royal Mail Special Delivery Guaranteed by 1pm

The available services, estimated delivery times and shipping prices will be displayed during checkout.

Please remember that selecting Special Delivery does not reduce the time needed to make and process your order. Special Delivery does not deliver on Sundays. 

There are no customs duties or import charges for orders delivered within the United Kingdom.

3. Overseas Shipping

We ship internationally to many destinations, including Europe, the United States, Canada, Australia and New Zealand.

International orders are sent using a tracked delivery service. The available delivery method, estimated timeframe and shipping price will be displayed during checkout.

International delivery times are estimates and may be affected by customs processing, local postal services, public holidays, severe weather or other disruptions within the destination country.

Tracking may temporarily stop updating while a parcel travels between countries. Further updates will usually appear once it has been received by the local delivery partner.

4. Shipping Rates

Shipping charges are calculated according to your delivery destination and the size and weight of your order.

The complete shipping price will be displayed during checkout before payment is taken.

Any available express or upgraded delivery options will also be shown during checkout.

5. Shipment Confirmation and Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for the first tracking update to appear after receiving your dispatch confirmation.

Please check your junk or spam folder if you cannot find your confirmation email.

6. Customs Duties, Taxes and Handling Fees

For many destinations, including the United States, Australia, New Zealand and selected European countries, applicable taxes, customs duties and handling fees are included in the amount paid during checkout.

Where checkout confirms that duties and taxes are included, you should not normally be asked to make an additional customs payment when your order is delivered.

For destinations where taxes and duties are not collected during checkout, the customer may be responsible for paying local import taxes, customs duties or courier handling fees.

These charges are determined by the authorities and delivery providers in the destination country and are outside our control.

The order summary shown during checkout will indicate whether applicable duties and taxes have been included.

In the unlikely event that you are asked to pay an unexpected customs charge when your checkout confirmed that duties and taxes were included, please contact us before making the payment so that we can investigate.

[View detailed customs and duties information]

7. Delivery Delays and Disruptions

Delivery timeframes are estimates unless a service is specifically described as guaranteed.

Postal delays can occasionally be caused by customs processing, severe weather, public holidays, industrial action or disruption within a carrier’s delivery network.

Although carrier delivery times are outside our direct control, we remain responsible for helping to ensure that your order reaches you.

Please contact us if your tracking has stopped updating or your order has not arrived within a reasonable period after the estimated delivery date. We will investigate the shipment with the delivery provider and help resolve the problem.

8. Lost or Missing Packages

If your order appears to be lost or has not arrived, please contact us with your order number and delivery details.

We will check the tracking information and, where necessary, open an investigation with the delivery provider.

If tracking states that your parcel has been delivered but you cannot find it, please first check:

• Your nominated safe place
• With other members of your household
• With your neighbours
• Around entrances or shared delivery areas
• With your building reception or concierge

Please contact us if the parcel still cannot be located.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include your order number and clear photographs of:

• The damaged item
• The outer packaging
• The shipping label
• Any visible damage to the parcel

Please keep the packaging until we have confirmed whether it is needed for a postal claim.

We will work with you to resolve the issue as quickly as possible.

10. Incorrect Delivery Addresses

Customers are responsible for checking that their delivery address is complete and correct before placing an order.

Please contact us immediately if you notice an error. We may be able to update the address if the order has not yet been dispatched, but changes cannot be guaranteed once processing has begun.

We cannot refund additional postage costs when an order is returned because an incorrect or incomplete address was provided during checkout.

Questions About Shipping?

Please contact us if you have a question about delivery times, international customs charges or ordering for a particular date.

Email: scott@cheekyboyharness.com